Frequently Asked Questions
Everything you need to know about shopping with Hot Clay.
What are your shipping rates and delivery times?
We offer standard shipping starting at $5.99, with free delivery on orders over $75. Most domestic orders arrive within 3-5 business days.
What is your return policy?
We accept returns on all unused items in their original packaging within 30 days of purchase. Please note that return shipping costs are the responsibility of the customer unless the item is defective.
Can I track my order once it has shipped?
Yes, once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our international shipping options in the near future.
How do I contact customer support?
Our support team is available Monday through Friday from 9 AM to 5 PM EST. You can reach us via the contact form on our website or by emailing support@hotclay.com.